Refund policy

Our Returns Policy 

We hope that you will be delighted with your order. However, if you change your mind returning an item couldn't be easier. 

If you would like to send them back to us, we are pleased to offer you an exchange or refund within 30 days of purchase with the following required conditions: 

    • All pieces must be returned in a new and unworn condition and in their original, undamaged packaging. 
    • We do accept returns on earrings but we ask that you do not try these on before sending them back to us
    • You’ll need to provide us the receipt or proof of purchase


    How do I return my item?

      To start a return, send us an email at support@moonlights-design.com within 30 days from the day you receive your parcel. Then, we’ll send you step-by-step instructions for returning your jewelry.

      Please note:

        • Promotional or sale items are excluded from exchanges and returns
        • Items sent back to us without first requesting a return will not be accepted. 

      We offer a subsidized returns label. Once receiving your request on return by email, we will create a return label for you to use for the return shipment. A flat rate of US$10(or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping and handling. Alternatively, you are welcome to choose a return method that is convenient to you at your own cost.

      After we have provided you with the return address and return label, please return your items within 7 working days. Items returned after seven days will not be eligible for an exchange or refund.

      We would always recommend retaining your proof of postage until we have confirmed receipt of your goods and ask that you also provide us with a return tracking number via email at support@moonlights-design.com to ensure that we can follow the progress of your return.

       

      Processing Your Refund  

        • We will process your refund within 7 working days of receipt
        • Once we have processed your items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery and handling charges
        • Your credit card company may take 4-7 working days to credit your account.
        • Please note that we can only credit the original purchasers card and will not be able to issue a refund to any alternative account.

       

        Exchanges

        The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.